Return & Refund Policy

Returns and exchanges

We offer a refund or exchange within the first 10 days from the date of your purchase. If 10 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.

To become eligible for a return or exchange:

• The purchased item must be unused and in the same condition as you received it.
• The item must have its original packaging.
• Items purchased on sale may not be eligible for return or exchange.

Items are replaced under an approved exchange request only when they are found to be defective or damaged. Certain categories of products or items may be exempt from returns or refunds; any such exclusion will be identified at the time of purchase.

Once an accepted return or exchange is received and inspected, we will notify you by email. If it passes our quality check, the request will be processed in accordance with our policies.

Cancellations and refunds

This cancellation and refund policy explains how you can cancel or seek a refund for a product or service purchased through the website.

• Cancellation requests will be considered when made within 30 days of placing the order. A request may not be accepted after an order has been communicated to a seller or merchant, processing has begun, or the product is out for delivery.
• Cancellation requests for perishable items such as flowers or eatables are not accepted, except where the customer establishes that the delivered item was not of acceptable quality.
• Damaged, defective or incorrectly represented items must be reported to our customer service team within 30 days of receipt. The request will be considered after the seller or merchant has inspected and verified it.
• For products covered by a manufacturer warranty, please refer the issue to the manufacturer.
• Approved refunds may take up to 30 days to process.